Refund Policy
Last updated: August 2, 2026
Zhengzhou Juhe Liuyun Intelligent Technology Co., Ltd. provides monthly and yearly AWFAI Basic, Professional, and Flagship software subscriptions.
1. Scope
This policy applies to AWFAI's own Basic, Professional, and Flagship software subscription transactions processed by Paddle. Paddle is the Merchant of Record for these transactions.
2. 14-Day Refund Request Window
For AWFAI subscription transactions processed by Paddle, customers may submit a refund request within 14 calendar days of the transaction date. AWFAI provides a refund request window of no less than 14 days.
3. How to Request a Refund
Customers may use the View receipt or Manage subscription link in the Paddle transaction confirmation email, or visit https://paddle.net and select Request refund.
4. No Supplier-Specific Restrictions
AWFAI does not impose supplier-specific qualifiers or exceptions on this 14-day refund request window. Requests are handled under Paddle's Refund Policy (https://www.paddle.com/legal/refund-policy) and applicable mandatory consumer protection laws.
5. Statutory Consumer Rights
Nothing in this policy limits any non-waivable statutory consumer rights. Where applicable law provides a higher level of protection, that higher level applies.
6. Refund Processing
When a refund is approved, it is returned through the original payment method where possible and processed by Paddle under its Refund Policy. Receipt timing depends on Paddle, the card issuer, or the relevant financial institution.
7. Subscription Cancellation
Customers may cancel a subscription at any time in account settings. Cancellation prevents the next billing-period renewal; canceling a subscription and submitting a refund request are separate actions.
8. Contact and Updates
For billing or refund questions, contact us at https://awfai.com/contact. This page will be updated when the applicable Paddle Refund Policy changes.
Contact email: awfai@awfcloud.com